Shipping policy
Welcome to PetGoods*! Our goal is to offer you the best shipping options, ensuring that we provide the highest levels of responsiveness to you at all times. Daily, we deliver to hundreds of pet parents across North America, keeping your furry friends happy and healthy.
### Shipping Destinations & Rates
We are excited to offer *FREE standard delivery* on all orders!
We currently ship to:
* *United States*
* *Canada*
For shipping to countries outside the US and Canada, please reach out to our customer support team via our Contact Page before placing your order.
### Delivery Estimates
Standard shipping times for the regions covered by our delivery partners are outlined below. You will also see these options when choosing your delivery method at checkout:
* *United States:* 5–10 business days
* *Canada:* 7–12 business days
### Order Processing Times
Once you have placed your order, it typically takes *24 to 48 hours* to process and prepare it for delivery. As soon as your package is on its way, you will receive a notification email.
### How do I check the status of my order?
When your order ships, you will automatically receive an email notification from us containing a tracking number.
* Please allow up to *48 hours* for the tracking information to update and become active on the carrier's network.
* If you haven't received a shipping confirmation email with your tracking details within *3 days* of placing your order, please reach out to us, and we will check on it right away.
### Refunds, Returns, and Exchanges
We want you and your pet to love your purchase! We accept returns up to *14 days after delivery* if the item is unused, unopened, and in its original condition. We will refund the full order amount minus the return shipping costs.
For full details on how to start a return, please review our complete Refund Policy here.
### Contact Us
If you have any further questions or need assistance with your shipment, please don't hesitate to get in touch through our contact page. We are always happy to help!